Privacy Policy
We respect your privacy. This policy explains how Canada Chimney Care collects, uses, and safeguards personal information for users in Canada.
At-a-glance
- We follow the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial private-sector privacy laws.
- We collect only what we need to provide services, respond to inquiries, and improve our site. Consent is obtained where required.
- You can access, correct, or request deletion of your information, and withdraw consent at any time, subject to legal limits.
- Functional cookies keep the site working; optional cookies are used only with consent via our Cookie Preferences.
Information We Collect
- Contact details (name, email, phone) to respond to inquiries and provide quotes.
- Service details (address, appliance type) to schedule visits and deliver services.
- Usage data (pages visited, preferences) to improve site experience.
- Transactional records (service dates, invoices) for accounting and regulatory requirements.
- Consent records (timestamps, preference states) to document the choices you made.
How We Use Information
- To provide services, quotes, and customer support.
- To send service reminders and updates with your consent.
- To comply with legal obligations.
- To protect our services from fraud and abuse and to maintain security.
Legal Grounds and Consent
We collect, use, and disclose personal information with your knowledge and consent, except where permitted or required by law. We rely on implied consent for routine service interactions and request express consent for optional communications and non-essential cookies. You can withdraw consent at any time through Cookie Preferences or by contacting us.
Cookies
We use functional cookies (e.g., cookie consent, theme) stored in your browser. You can disable cookies in your browser settings. Optional analytics or marketing cookies are only used with your consent. Manage your choices at any time via Cookie Preferences.
- Essential: site operation, security, consent records.
- Analytics (optional): understand site usage to improve performance.
- Marketing (optional): measure the effectiveness of promotions.
Current cookie status: Not set.
Data Retention
We retain data only as long as necessary to provide services and meet legal requirements. Typical periods include:
- Inquiry records: up to 24 months.
- Service and invoice records: 7 years (tax and accounting).
- Consent records: up to 5 years.
- Web logs: up to 12 months, unless required longer for security.
Your Rights
You may request access, correction, or deletion of your personal information. You may also withdraw your consent to optional uses at any time. We will respond within 30 days, subject to lawful extensions. If you are not satisfied, you may contact the Office of the Privacy Commissioner of Canada.
You can submit a request using the form below.
Security and Location of Data
We use administrative, technical, and physical safeguards appropriate to the sensitivity of the information, including encryption in transit, access controls, and audit logs. Our primary systems are located in Canada; if we use service providers outside your province or outside Canada, we ensure a comparable level of protection through contractual measures.
Children’s Privacy
Our services are intended for adults. We do not knowingly collect personal information from children under the age of 13. If you believe a child has provided us personal information, contact us to request deletion.
Updates to This Policy
We may update this policy to reflect changes in our practices or applicable laws. Material changes will be highlighted on this page. The next scheduled review is in —.
Contact
For privacy questions, email [email protected] or call +1 (587) 290-4816.